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MAF Cosmetic Consultants Ltd
1.1. All services are provided by MAF Cosmetic Consultants Ltd (“we”, “us”, “our”).
1.2. We provide cosmetic safety and regulatory consultancy services, including but not limited to the preparation of Cosmetic Product Safety Reports (CPSRs) and related documentation.
1.3. Our CPSRs are prepared to conform, where applicable, with:
Regulation (EC) No 1223/2009 of the European Parliament and of the Council; and
Schedule 34 of the Product Safety and Metrology etc. (Amendment etc.) (EU Exit) Regulations 2019 (as retained in UK law).
2.1. A CPSR is a legally significant regulatory document intended to support cosmetic product compliance.
2.2. CPSRs supplied by us are bespoke professional services, produced specifically for:
The named Responsible Person (RP); and
The exact formulation, product type, and parameters assessed.
2.3. CPSRs are not generic, off-the-shelf products and cannot be reused, transferred, or relied upon outside the scope for which they were issued.
3.1. All CPSRs and services are prepared using information provided by you or your appointed agent.
3.2. You are solely responsible for ensuring that all information supplied is complete, accurate, and truthful.
3.3. We accept no liability for any consequences arising from:
Errors, omissions, or inaccuracies in information provided by you; or
Failure to disclose relevant formulation, manufacturing, or use details.
3.4. Where errors or omissions in the submitted information necessitate amendments to a CPSR, such amendments shall be subject to an administrative or reassessment fee.
4.1. The CPSR forms one part only of the cosmetic regulatory framework.
4.2. The Responsible Person remains solely responsible for:
Manufacturing compliance;
Labelling compliance;
Market placement;
Post-market surveillance;
Ongoing conformity with cosmetic safety legislation.
4.3. Any deviation from the assessed formulation, process, labelling, or intended use invalidates the CPSR.
4.4. We shall not be responsible for, nor provide support in relation to, any investigation, enforcement action, or correspondence with a Competent Authority arising from the RP’s failure to comply with applicable regulations.
5.1. CPSRs and associated documents must not be altered, edited, redacted, or amended without our explicit prior written approval.
5.2. Where unauthorised amendments are identified, we reserve the right to:
Immediately invalidate the CPSR;
Withdraw all professional support; and
Report the matter to Trading Standards, the Office for Product Safety and Standards (OPSS), or other relevant authorities as a suspected regulatory breach.
6.1.1. All pre-assessed CPSRs, including any associated formulations, recipes, templates, methodologies, calculations, layouts, and supporting documentation supplied as part of such services, remain the exclusive intellectual property of MAF Cosmetic Consultants Ltd.
6.1.2. The customer is granted a limited, non-exclusive, non-transferable, revocable licence to use such materials solely for the purpose of regulatory compliance for the named Responsible Person and the specific product assessed.
6.1.3. The customer must not:
Share, sell, assign, sublicense, gift, or otherwise transfer any pre-assessed CPSR or recipe;
Reproduce, distribute, or disclose any part of such materials to any third party;
Publish or post any part of the CPSR, recipe, or correspondence on any public or semi-public platform, including social media, forums, blogs, or private or restricted groups.
6.1.4. Any unauthorised use or disclosure constitutes a material breach of contract and may result in immediate invalidation of the CPSR and withdrawal of support.
6.2.1. Where a CPSR or other service is provided using a formulation, recipe, technical data, or other information submitted by the customer, all intellectual property rights in such materials remain entirely with the customer or their licensors.
6.2.2. MAF Cosmetic Consultants Ltd:
Claims no ownership, licence, or interest in customer-submitted formulations or proprietary information;
Will not use such materials for any purpose other than the provision of the contracted services;
Will not disclose, sell, or otherwise make available any customer-submitted formulation or data to any third party, except where required by law or by a competent authority.
6.2.3. At the customer’s request, and subject to reasonable review, we are willing to enter into a non-disclosure agreement (NDA) or similar confidentiality agreement in respect of customer-submitted formulations or proprietary information.
6.2.4. Any NDA or confidentiality agreement shall:
Be limited to confidentiality obligations only;
Not transfer or imply any intellectual property rights;
Not expand our duties, warranties, or liabilities beyond those set out in these Terms & Conditions and the contracted services.
6.2.5. Any analysis, assessment, or regulatory commentary we provide in relation to customer-submitted materials does not affect or alter ownership of the underlying formulation or data.
6.3.1. All CPSRs, formulations, correspondence, and related documentation (whether MAF-owned or customer-owned) shall be treated as confidential.
6.3.2. The customer must not disclose any CPSR, assessment content, or professional correspondence to any third party or publish it on any platform, including private or restricted groups, without our prior written consent.
6.3.3. This confidentiality obligation survives termination of the contract.
7.1. Prices are quoted prior to purchase and are based on the scope of services requested.
7.2. Prices may change only where:
You request amendments; or
Errors or omissions require additional work.
7.3. VAT is not currently charged as we are not VAT registered. This status may change without prior notice.
8.1. CPSRs and related services are custom/bespoke digital services.
8.2. By placing an order, you expressly request immediate commencement of processing.
8.3. In accordance with Regulation 28(1)(a) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013:
Once processing has begun, your right to cancel is lost; and
No refunds or cancellations are permitted after processing has commenced.
8.4. Processing is deemed to have commenced when internal review, regulatory checks, or document preparation begins, which normally occurs immediately or within one business day of payment.
8.5. Where cancellation occurs prior to processing, any refund is issued entirely at our discretion and is not guaranteed.
9.1. Standard turnaround times for CPSRs and related services are published on our website and are typically 2–3 weeks from receipt of complete and accurate information.
9.2. During periods of high demand, regulatory backlog, staff availability constraints, or other operational pressures, turnaround times may extend to up to 20 business days (approximately 4 weeks).
9.3. Periods of sickness, annual leave, or other unavoidable staff absence may extend turnaround times without prior notice. The customer acknowledges that such circumstances are inherent to the provision of specialist professional services.
9.4. Any extension to turnaround times arising from the circumstances described in this section shall not constitute a breach of contract.
9.5. No refund, cancellation, price reduction, compensation, or other claim shall arise as a result of:
Extended turnaround times within the parameters set out in this section; or
Delays caused by sickness, annual leave, or other unavoidable absences.
9.6. Turnaround times are estimates only and not guaranteed, and are conditional upon the timely receipt of all required information and documentation from the customer.
9.7. Where expedited processing is required, a priority service may be offered by prior agreement only and subject to an additional fee.
10.1. You may be required to provide supporting documentation or clarification.
10.2. No CPSR will be issued until all required information has been received.
11.1. You agree not to initiate a chargeback or payment dispute for services that have been legitimately commenced or supplied.
11.2. Where a chargeback is raised without lawful basis, we reserve the right to:
Submit full evidence to the payment processor;
Recover associated costs and fees;
Withdraw support for any CPSR supplied; and
Refuse to provide future services.
12.1. These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales.
13.1. Nothing in these Terms & Conditions affects your statutory rights where applicable.
14.1. Digital Service Model
MAF Cosmetic Consultants Ltd operates as a digital and online-based consultancy. We do not operate a permanent or publicly accessible telephone line.
14.2. Telephone Consultations
Telephone or video consultations may be arranged only by prior appointment and subject to availability. Unless expressly agreed in writing, verbal discussions do not replace or override written communications.
14.3. Approved Communication Channels
For all contractual, regulatory, and service-related matters, we will respond only to communications sent to the following approved email addresses:
These addresses constitute the sole approved communication channels for notices, instructions, documentation, and time-sensitive correspondence.
14.4. Unapproved Communication Methods
Communications sent via any other method — including, but not limited to, social media platforms, private or public groups, direct messages, comments, third-party messaging services, or personal email addresses — are not monitored for contractual or regulatory communications and shall be deemed not received.
14.5. Customer Responsibility
It is the customer’s responsibility to ensure that all communications relating to orders, CPSRs, amendments, supporting information, or deadlines are sent to an approved communication channel.
14.6. Delays Caused by Improper Communication
Any delay or non-performance arising from the customer’s use of an unapproved communication method shall:
not be attributable to MAF Cosmetic Consultants Ltd;
not constitute a breach of contract; and
not give rise to any right to cancellation, refund, compensation, or chargeback.
14.7. Records and Evidence
In the event of a dispute, only communications sent via approved channels and retained within our written records shall be relied upon as evidence.
14.8. Changes to Approved Channels
We reserve the right to update approved communication channels from time to time. Any changes will be published on our website.
15.1. Regulatory Oversight
MAF Cosmetic Consultants Ltd operates within a regulated professional framework. Our activities are subject to oversight by Newport City Council Trading Standards, the Office for Product Safety and Standards (OPSS), and, where applicable, other competent authorities.
15.2. Duty to Cooperate
We are legally and professionally obliged to cooperate with:
UK Trading Standards authorities;
The Office for Product Safety and Standards (OPSS); and
Any other competent authority in the United Kingdom or an EU Member State with jurisdiction over cosmetic product safety and market surveillance.
15.3. Disclosure of Information
Where requested in connection with an investigation, enforcement action, or regulatory inquiry relating to the compliance of a cosmetic product or Responsible Person, we may disclose relevant information, including but not limited to:
CPSRs and associated documentation;
Formulation and technical information provided to us;
Correspondence and records relating to the assessment.
15.4. No Breach of Confidentiality
Any disclosure made in accordance with this section:
Shall not constitute a breach of confidentiality, contract, or any non-disclosure agreement; and
Shall override any contrary term in these Terms & Conditions or in any separate NDA.
15.5. No Liability for Regulatory Action
We accept no liability for any outcome arising from a regulatory investigation, enforcement action, or disclosure made in compliance with our legal obligations.
16.1. Dynamic Regulatory Framework
Cosmetic safety regulation operates within a dynamic regulatory environment. Laws, regulations, standards, and guidance — including but not limited to UK and EU cosmetic legislation, IFRA Standards, SCCS opinions, and Annex updates — are subject to change.
16.2. Raw Material and Supply Chain Changes
The composition, specification, purity, or legal status of raw materials, including fragrances, essential oils, preservatives, and colourants, may change over time due to:
supplier reformulation,
updated safety data, or
regulatory restriction or prohibition.
16.3. Responsible Person Duty to Maintain Compliance
The person named in the CPSR as the Responsible Person bears sole responsibility for:
monitoring relevant regulatory, legal, and IFRA changes;
assessing whether such changes affect their cosmetic product; and
initiating an update or reassessment of the CPSR where required.
16.4. No Ongoing Monitoring Obligation
MAF Cosmetic Consultants Ltd provides CPSRs as a point-in-time assessment based on:
the regulatory framework in force at the time of assessment; and
the information supplied at that time.
We do not undertake ongoing monitoring of regulatory changes, IFRA amendments, or raw material status for products previously assessed.
16.5. No Liability for Failure to Update
We accept no responsibility or liability for:
products placed on the market without an updated CPSR following regulatory or IFRA changes;
enforcement action, product withdrawal, recall, or penalties arising from outdated assessments.
Any such consequences remain the sole responsibility of the Responsible Person.
16.6. Regulatory Action
Where a Responsible Person is subject to investigation or enforcement action as a result of non-compliance arising from a failure to update their CPSR, MAF Cosmetic Consultants Ltd shall bear no liability and shall not be required to support or defend such action.
Our Privacy Policy
The type of information that we may collect
We receive, collect, and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including payment card information), comments, feedback, product reviews, recommendations, and personal profile.
How we collect information
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address, and email address. Your personal information will be used for the specific reasons stated above only.
Why do we collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:
· To provide and operate Services
· To fulfil the requirements of your order with us
· To provide our Users with ongoing customer assistance and technical support;
· To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
· To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
· To comply with any applicable laws and regulations.
How do we store, use, share and disclose our site visitors' personal information?
Our company is hosted on the yola.com platform. Yola.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through yola.com’s data storage, databases and the general yola.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Stripe.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
How do we communicate with our site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
How do we use cookies and other tracking tools?
You can find more information about Cookies, how to manage them, your privacy and much more here
https://www.allaboutcookies.org/
We use Wix to host our website and store. Wix uses cookies for important reasons such as
· To provide a great experience for our visitors and customers.
· To identify our registered members (users who registered to this site).
· To monitor and analyze the performance, operation and effectiveness of Wix's platform.
· To ensure the platform is secure and safe to use.
The types of cookies we use
Our site uses a mixture of essential and non-essential cookies to deliver a safe and enjoyable experience when browsing.
How can our site visitors withdraw their consent?
If you don’t want us to process your data anymore, please contact us at [assessments@mafcosmetic.com] or send us mail to: MAF Cosmetic Consultants Ltd. 5 Market Arcade, Newport, NP20 1FS.
Privacy policy updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Questions and your contact information
If you would like to: access, correct, amend or delete any personal information please contact us at [assessments@mafcosmetic.com] or send us mail to: [MAF Cosmetic Consultants Ltd. 5 Market Arcade, Newport, NP20 1FS.