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- All services are provided by MAF Cosmetic Consultants Ltd.
- We provide cosmetic safety regulatory services and our CPSR conform to Regulation (EC) No. 1223/2009 of the European Parliament and of the Council of 30 November 2009 and SCHEDULE 34 OF THE PRODUCT SAFETY AND METROLOGY ETC. (AMENDMENT ETC.) (EU EXIT) REGULATIONS 2019.
- Any CPSR (or any other service) is provided using the formulation submitted by you or your agent. If there are errors or omissions in this formulation, we do not take responsibility for any liability that may arise.
- If there are subsequent errors or omissions in your CPSR (and this is due to an error in the submission you have made) we will amend your CPSR subject to ad administrative fee.
- You are responsible for ensuring compliance with all relevant product and cosmetic safety regulations. The CPSR forms one part of your regulatory obligations, you must ensure you adhere with all other elements of the regulatory framework.
- You will be quoted a price for your CPSR prior to you purchasing. This price will not change unless you make any amendments to your requirements, or, there are errors or omissions that have to be taken into account.
- We do not charge VAT on our services as we are not liable for VAT registration – this is subject to change at any time and without prior notice.
- A CPSR is a custom product / service. After we have began processing your CPSR we will not cancel or refund you for the service you have purchased.
- If you cancel prior to processing of the CPSR, we may – at our sole discretion – provide a refund either in part or in full.
- The turnaround time for a CPSR is usually advertised on our website, but it will be no longer than 20 business days. If we may not be able to return your CPSR within 20 business days, we will notify you in advance.
- You may be required to provide supporting information or documentation in order for your CPSR to be processed. Your CPSR cannot be returned until we have received this information.
- These T&C’s do not change your statutory rights.
Our Privacy Policy
The type of information that we may collect
We receive, collect, and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including payment card information), comments, feedback, product reviews, recommendations, and personal profile.
How we collect information
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address, and email address. Your personal information will be used for the specific reasons stated above only.
Why do we collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:
· To provide and operate Services
· To fulfil the requirements of your order with us
· To provide our Users with ongoing customer assistance and technical support;
· To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
· To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
· To comply with any applicable laws and regulations.
How do we store, use, share and disclose our site visitors' personal information?
Our company is hosted on the yola.com platform. Yola.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through yola.com’s data storage, databases and the general yola.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Stripe.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
How do we communicate with our site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
How do we use cookies and other tracking tools?
You can find more information about Cookies, how to manage them, your privacy and much more here
https://www.allaboutcookies.org/
We use Wix to host our website and store. Wix uses cookies for important reasons such as
· To provide a great experience for our visitors and customers.
· To identify our registered members (users who registered to this site).
· To monitor and analyze the performance, operation and effectiveness of Wix's platform.
· To ensure the platform is secure and safe to use.
The types of cookies we use
Our site uses a mixture of essential and non-essential cookies to deliver a safe and enjoyable experience when browsing.
How can our site visitors withdraw their consent?
If you don’t want us to process your data anymore, please contact us at [assessments@mafcosmetic.com] or send us mail to: MAF Cosmetic Consultants Ltd. 5 Market Arcade, Newport, NP20 1FS.
Privacy policy updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Questions and your contact information
If you would like to: access, correct, amend or delete any personal information please contact us at [assessments@mafcosmetic.com] or send us mail to: [MAF Cosmetic Consultants Ltd. 5 Market Arcade, Newport, NP20 1FS.